Legacy Kitchens Customer Service Information

We recommend only using a damp microfiber cloth to clean cabinets. If you're trying to remove grease, you may use a small amount of grease fighting dish soap (not dishwasher detergent) mixed with water on the cloth, then wipe off immediately with a clean, damp cloth.

The cloth should be no more than damp. If you're using a bucket of water, the cloth you're using should be dipped in and then fully wringed out before wiping the cabinet.

It's important to keep the drawers free of water. Dishes should be dried before putting away and water drops or spills should be wiped up immediately.

This depends on the drawer slides and manufacturer. The weight limits are often stamped on the slide itself. If you have trouble finding that information, please contact us and we'll be happy to look up the specifications for your drawers.

Often a shelf is sagging because there is too much weight on it. Try to redistribute the weight and the sagging should stop. If your cabinet has a center stile, it's possible the clip has fallen off. Please see this video and ontact us if you're missing the clip.

We wouldn't recommend more than 30lbs per floating shelf. If you notice any sagging, there is too much weight on the shelf.

Center stiles are typically used in cabinets over 33" wide. This depends on the cabinet manufacturer, style and material. Center stiles are for support and are installed for a reason. Please do not remove the center support from your cabinetry.

You can! You may want to find hardware with the same 'center-to-center' measurement so you can use the same screw holes (and avoid drilling extra holes).

How can I adjust cabinet drawers and doors?
How do I stop my drawer from rubbing on my countertop?
How can I move my adjustable shelves?
How do I use a touch up pen?

Don't leave standing water on your laminate countertop, especially at the seam.
Don't lean on your cabinet doors.
Don't allow steam near your cabinets (use your hood fan or move the kettle away).

If you aren't able to find information from the homebuilder feel free to send us a service request! We can check many years back by looking up your address.

Legacy is always here to help. Please give us a reach out through our service request form to contact us.

If you're having drawers adjusted or changed out, please make sure they are empty before our service technician's arrival. Also, it would be helpful to clear out any areas that the tech will need to access (counters, cabinets, pantry, etc.). If you're having painting or spraying done, you may want to arrange for children and pets to be out of the home and have a few windows opened. Feel free to ask your coordinator beforehand how to best prepare.

Our technicians will remove their footwear and use moving blankets and floor protection as required.

Please send a service request with a photo and we can arrange for an assessment if required.

Yes, but you may be able to eliminate the need for an assessment by sending a service request with photos.

We are happy to help with this; it would be billed at the current service call rate. Send a service request with photos of the areas you'd like improved and we'll get back to you with follow-up questions and/or pricing info.

You can contact the our sister company Cabinet Solutions. Cabinet Solutions has many in-stock items to choose from.

We're always happy to get feedback! You can reach out through our service request form or send us an email.