"Legacy Kitchens’ Designer, Kelly, did a great job. We ran into a couple of snags and she spent the time to work it out and to work with us. It was nice to have advice and professional help at every stage. We were provided with a lot of suggestions and ideas. Our kitchen is more usable. I had more confidence when I worked with Legacy Kitchens. Everything went smoothly. We were very, very happy with Patricia at Legacy Kitchens. She was very organized and helped us figure out the best timing for delivery and installation. The Installer at Legacy Kitchens did a very good job. He was meticulous and tidied up after himself. He did everything within the time frames that he said he would."
"I found May, Legacy Kitchens’ Coordinator, to be very attentive. When we had the occasional scheduling issue, such as with our appliances coming late, she was quick to respond to accommodate and adjust the schedule. We also had an issue with the demolition of our flooring and May responded very quickly. Marc with Legacy Kitchens was great to work with. He had a great sense of humour, which helped because we spent a lot of time together during the day. We asked Marc to do some additional minor carpentry work for us and he did that well."
"I already have recommended Legacy Kitchens. When people come into my kitchen and go "Oooooh and WOW", I tell them that Legacy Kitchens did the project."
"This level of professionalism you don't often see in manufacturing. Legacy Kitchens offers the full gamut of service from design to installation. The project was followed by Legacy’s Designer, Paul very closely. We were surprised at the amount of time taken to measure everything to the 'nth' degree."
"I'd recommend Legacy Kitchens because of the quality, care and attention. When Legacy is focused on you, they are totally focused and are very professional. They always made appointments to come back and they were always professional. Paul, the Installer with Legacy Kitchens, was spectacular."
"Legacy Kitchens did what they said they would do. Legacy was professional, had good ideas and had the systems in place to make it happen. The CAD three dimensional drawings provided a helpful visual perspective to see what the kitchen would look like. Michael took the time to work with us which was great. Legacy knew the budget and stayed within it. The whole thing with Legacy Kitchens was great. Michael, the Designer was professional, clear and available. He gave us ideas for 2 options that would stay within the existing kitchen footprint. We are thrilled with the end result. The Legacy team was easy to work with and I'd recommend them. The Coordinator at Legacy Kitchens, Patricia, was very clear and Legacy's smooth process was unbelievable."
"We went to a number of cabinet and kitchen providers. The Legacy Kitchens’ staff and their showroom were outstanding. The finished product is excellent and very functional. Legacy had a really good selection. It was all on time, professional and the finished quality was excellent. The whole experience was excellent."
"For the quality of cabinets at Legacy Kitchens, the price point was awesome. We looked around at different places and we were able to get close to what we envisaged at a price that enabled us to do what we wanted. Patricia at Legacy Kitchens was awesome. Whenever something went wrong, she made it better. Patricia listened to us. We had a few finicky things at the end and she stayed with us through the end."
"Paul with Legacy Kitchens is a genius at what he does. We left the project in his hands and he came up with the most amazing cabinets for us. We have nothing but amazing things to say about Paul. He is an absolute genius, and very personal and willing and eager to respond to all our needs."
"Gavin listened and was not Listen exasperated when we went in circles...it takes a lot of interpersonal skills to deal with both a husband and wife with different ideas and to overlay artistic skill on top of that is amazing. I'm a bit of a craftsman myself. The Installers were better than I could have hoped for. Legacy fits into a nice price and quality point. We are happy with that and we continue to be happy with the product. Legacy has a great product at a sensible price point, well sold, well installed, and any issues were well handled."
"The kitchen design was beautiful. Everything that I asked for was looked after. We did a full out renovation...with other Contractors, if it's not quite right, they would say: That's as good as it gets. Some Contractors don't mind if it is not right. Legacy made sure it was 100% right. They replaced anything that wasn't perfect. I thought I was being too picky, but Legacy made it clear that they wanted everything to be right."
"I liked dealing with Legacy. They listened. I had a general idea of what I was looking for and Allison put it all together so I could see what it looked like. Allison let me say what I liked and what I wanted and then she went with it. Legacy had every imaginable cabinet, a large selection. You could go from very modern to very traditional. Allison could show me lots of alternatives because Legacy had a good selection compared to other places. You could physically see the examples. If you had a question or problem, all you had do was make a phone call or message and it was dealt with right away."
"When it comes to renovations, and we've done a lot of renovations, Legacy is the only company that lives up to their promises. They have amazing service. Legacy is a good company and that is hard to find these days. If I needed to do this again, I would be knocking on Legacy's door again."
"We've built a couple of houses and the kitchens were always done with Legacy. The guys were very good at making sure we had everything we needed. The Legacy product is high quality...The kitchen looks amazing! Legacy has been around forever and they do quality work. I knew the job would be done right. I had faith in Legacy and they had a pre-meeting so we could meet everybody."
"The showroom is impressive, because it shows what the product will look like - it shows the vision. Even at the start of renovation, we had already developed a camaraderie. So when it started, it was smooth sailing. It was like we had known the Legacy people for a long time. aston was very efficient. All our questions were answered. He wrote them all down on his iPad. Gaston was there when we needed him. When we want to 'go further' or rearrange something, he was right there. He came up with solutions right away. I was happy that it turned out the way I envisioned it. The product is good and the project was done on time. The scheduling was good."
"May was very friendly, approachable, very professional, she returns phone calls and listens to what you have say. She takes action on any items that require action. I can't say enough about the two gentlemen who did the installation. They were absolutely professional, very attentive and listed to our concerns. I'm a hands on kind of guy. They made time to talk to me, they were proficient and absolutely knew what they were doing. I'd recommend Legacy because of the quality of the materials. They gave us a schedule and they were on the mark on everything. The trades people had dates and they were on time every day, all the time. Legacy has great people. They are attentive and concerned about our concerns. "
Legacy was easy going and they took care of us. Everything was on time, nothing was late and the work was done quickly. It was well done. I know how it can be a real pain when things are not done on time or when trades don't come to the work site. The kitchen renovation was a dream, not a pain. It was not inconvenient at all. It was nice to work with Legacy. When we went to Legacy, we were nervous about the price. When Jay-Dean told us the Legacy price, it was lower than we expected. It was a happy surprise! We valued that we were so well taken care of considering that it wasn't a big kitchen project. Legacy could have not dealt with us. Some Companies won't speak to you because the job isn't big enough for them. For us, it was big project."
"I went back to Legacy because of the quality from the last time I used them. The crew and the product are excellent. It's a quality product and quality installation; all top notch. Marc is a genius. The Legacy people are the kind of people you want around when you want a job that's done right. I love my kitchen. I absolutely love my kitchen."
"I'd recommend Legacy because of the efficiency of the process. They take away the worry about getting a new kitchen. It's nice to have one core group."
"Legacy has a friendly environment and professional staff. The Installers were high quality. There were no hassles -- it was 'hassle free.' It was the people we were dealing with that made the experience a good one."
"[Our designer] Susan was exceptional and she gave us all the options. We worked well together. She was knowledgeable, accommodating, thorough and friendly. They were all fantastic people. May was exceptional at what she does. She answered inquiries immediately. May was friendly and thorough. Legacy staff are tops in everything. It's the best I could imagine. They made a hard job go smoothly and well. The Legacy staff did all they could to help us out. It was painless. If I could give a 110%, I would do that. The project and the result were beyond what I thought it would be."
"I was so impressed that everything went exactly as planned. There were no delays. Our kitchen is absolutely beautiful and we shopped around a lot. The overall quality of the cabinets was beautiful. "
"It was a great experience. Legacy were Contractors that we could count on. Legacy were the ones that did what said they were going to do. When we were stressed out we felt very supported by Legacy. Once when there was something not right, Russ would say, "Don't worry they will fix everything." And they did! It was 'mint' when it was all done. Russ would come back and also Andre came back to make sure everything small was done. You know that Legacy will come back until everything is right. The whole experience was excellent."
"We had our kids with us, so the [showroom] Hostess set the kids up with a movie and a snack. It was awesome. The kids thought it was all about them. We thought it was all about us. We'd recommend Legacy because of the customer service; the options for our kids; the showroom cabinets were much better than looking at a brochure; all the people we worked with were really professional, helpful, pleasant and no one was grumpy; any issues were caught and Legacy had solutions for us right away; the quality of the product is amazing. The Legacy price is comparable when you consider the quality cabinets, installation and customer service. It's comparable to anything else out there. We felt we had a really good deal."
"The showroom was wonderful and then we met Jennean. At that point, we didn't go any further because we felt comfortable at Legacy. May was awesome...she worked with us and was flexible. She moved things along and gave us a good explanation for any question we had, no matter how minor.I'd recommend Legacy particularly if you don't want to do any leg work or to deal with the Contractors. It all went smoothly. If there was an issue, Legacy handled it. They were very professional."
"I am very pleased with the cabinets. I looked through a lot of cabinets and have been through a lot of stores. Legacy is number 1. Andre was awesome. He showed care for each individual 'cupboard.' He open each door and examined it, and then went over to the next, and so on and so forth. Then he came back to fix anything that needed to be fixed. Legacy is professional, neat and clean. When Andre came in, he took his shoes off at the door. All the staff were all courteous."
"Legacy Kitchens does quality work. They have a schedule, they keep to the schedule and they are there to answer all your questions. When your kitchen is turned upside down, it can be difficult. Everyone at Legacy was wonderful and did their job well."
"We went to a half dozen places and everyone at Legacy was so much nicer and more professional than the other places. We'd recommend Legacy because of all the other suppliers we looked at, we found the Legacy product was the best and the people were really good too."
"The timeliness and process were very good. This was one of the smoothest renovations I've done. We've done a lot of renovations. I couldn't believe how smoothly this went. It was a surprise. It's hard to think of anything they could improve. Even the price was within our expectation."
"I am so pleased with Legacy from start to finish. I've dealt with other companies where people didn't take much care in servicing the client. At Legacy, they treat the customer right. Calgary is a busy place and on the go. At Legacy, I never felt like I was rushed to make decisions. We were asked as to what we were looking for and we received the care and attention that people should expect."
"I would recommend Legacy because they are extremely professional, on time, there is a minimum of fuss, they are courteous and there is no aggravation or pain. "
"We were impressed with the professionalism of the process. It looked to be well managed. We had confidence that Legacy could do what they said they could do. They were highly recommended. I don't think we had any service issues. I had the impression that Legacy would resolve anything, had there been any issues. "
"You can tell they love their jobs. I know that the design is one thing, but the most important thing is the after sale service. When it was all said and done, they didn't take my cheque and go away. I called afterward. We had two inspections and whatever minor flaw was found, they fixed it with 100% professionalism. The job was on budget, on schedule and the quality was great."
Sharon & John
"The design was wonderful. I think we appreciated the coordination the most. We didn't have to go out to find Contractors. Legacy brought the team of experts to the job. We had our own hardwood floor guy, but we didn't know an Electrician or Plumber or Granite Supplier, so we appreciated the coordination of a team of experts."
"Working with Legacy, I got the impression that Legacy wants the customer Culture to be really happy. I didn't have to keep phoning to get little things corrected. That is nice service in this day and age. I'd recommend Legacy because of the professionalism. It's not hard to deal with a company that wants to have the best products and customer satisfaction. I was treated with respect; they listened. The quality is a given. It's nice to deal with people who are professionals."
"We went to a half dozen places and everyone at Legacy was so much nicer and more professional than the other places. Of all the trades, we liked Legacy the best."
"When your kitchen is turned upside down, it can be difficult. Everyone at Legacy was wonderful and did their job well. Legacy Kitchens does quality work. They have a schedule, they keep to the schedule and they are there to answer all your questions."
"Since this is our first renovation experience in 15 years, we were really wary of a kitchen renovation. The kitchen is the biggest project in the house. We added an island and double ovens, so there was a lot of uncertainty on our part. It's nice to deal with people who know what they are talking about. Susan was not afraid to say what would work and not work. She gave us options to think about; a lot of give and take. We were also impressed with quality. We asked about the thickness of the shelves and so forth. The kitchen is now a WOW factor in our home because you see it as soon as you enter."
"They have a lovely, quality product. Their service is definitely above average for the price range. Legacy Kitchens is professional, reliable and provides a good result. Their people do care about the finished look and customer satisfaction. You definitely feel that as the process unfolds."
"Legacy listened. Every one of the employees was technically sound, a good communicator and did what they were supposed to do in a timely manner. The product is wonderful, but more importantly, Legacy kept their word and were on time."
"Legacy has very caring people. If we were going down the wrong path, Dave would steer us. This is a big step for us. Our kitchen isn't huge, but it's how you use your space the best."
"The showroom was fabulous, there is a wide range of product and the initial people we dealt with were great. Legacy was the lowest of the quotes that I received and they have a superior product compared to the other quotes."
"I love the kitchen. The cabinets are so well made. The sliding things work so well, they are just fantastic. There are details that I didn't know would be available, such as the dividers over the fridge for the baking sheets. Those little things make it so convenient. The good quality, solid, well made cabinets and the overall great experience with Legacy and the subcontractors that they recommended are all reasons that I recommend Legacy."
"The whole experience was great. Legacy is always very professional. It's obvious that they are concerned about what their clients think. We had other renovations going on at the same time. [James] really worked to make sure the experience was excellent and professional. Legacy was the best part of experience. From the initial concept through the design and installation, they demonstrated professionalism and skill. They bring people who care, like Russell."
"Everything is well organized. They listen to what is important to you and how you like to work in the kitchen. The product is great. It looks exactly how it was presented on paper. It was all a good experience."
"Our friends had used Legacy. Ours is a smaller project and Legacy still paid attention to our project as though it were a much larger project worth a million bucks. The attention to detail is marvellous. Whether a person's project is small or big, you will be pleased with the service. Legacy will make sure it turns out all right."
"Legacy was on time. People always say that renovators are not on time, so I was impressed that Legacy was on time. The Legacy Kitchens' scheduling and service were excellent."
"I valued many things. The whole experience was great. It was a lot of fun working with them. They did a good job from start to finish. They were very thorough. Even though they do a lot of kitchens, and there are a lot of players, it's still unbelievably smooth, 'likity split.' They were pretty exceptional."
"Working with Legacy, I got the impression that Legacy wants the customer to be really happy. I'd recommend Legacy because of the professionalism. It's not hard to deal with a company that wants to have the best products and customer satisfaction. I was treated with respect; they listened. The quality is a given. It's nice to deal with people who are professionals."
"I was so happy that we went with Legacy; they made our home. All aspects of the service exceeded my expectations, everything was according to the timelines they laid out, everyone was respectful, and the quality of the product was great."
"They stuck to the schedule. The people we worked with and the small Legacy Contractors, from front line to Designer to Installers, were all personable, approachable and did a great job. We are pleased with the end product and the whole process…Legacy did the best you can do to have the least pain possible during the renovation."
"I'd recommend Legacy because of the awesome product, quality work and I can't say enough about the service. I am a picky person and I can say that my kitchen is perfect.The overall customer service experience is awesome. Legacy staff all dealt with me very well…They were all excited with me, and I never felt that I was a nuisance or I was getting in their way."
"You know what you are going to get. If there is a problem, they will fix it. My happiness with the kitchen is a reason to recommend Legacy. I'm expecting to have people into my home and when they see the kitchen they will want to know who did it for me. I hadn't been planning to redo the kitchen because the house was newly renovated when I bought it. After the flood, I had to start from square one. Even the previous owners said the kitchen was much better than before. The Designer put the time in and the first day we laid out the plan. Jason was able to put together what I had in mind. It's exactly that! I got what I wanted. Without the Designer I wouldn't have known what could have been possible."
"We had a good experience with Gavin. Everyday, we say this is a really functional kitchen. It works well...it's sharp and effective."
"Paul was very meticulous. There were no issues. Of all the Contractors (and the kitchen was the biggest part), Legacy was the smoothest."
"Customer service, product quality, reliability and scheduling were excellent. The trades that Paul recommended were on time and good quality. Honestly, we have absolutely no complaints. Everything went well. There were no glitches that were not resolved. The end product is as promised. We are as happy with our kitchen as our three friends are happy with their kitchens. In that business it would be easy to have problems and we didn't have any problems."
"Legacy understood what we wanted to have. They were professional. Patricia is a great Coordinator; the project was on schedule. Leroy is great Installer; he is accurate, precise, and professional. There were no minor details outstanding. It's a great product, we didn't have to wait…there was good selections of cabinets, moldings and everything. As an engineer, I wanted to have particular drawers and specific features…In the end, I got what I wanted with Robert's design and his suggestions."
"It's one thing to get good service during the project, and the follow up care was really impressive with close attention to detail. Legacy is clearly in the customer service business. Renovations aren't easy and Legacy was the best part of the renovation. I was so surprised and pleased with the variety of cabinet choices and the choice of price ranges. We've been to other companies for other things, and we found Legacy's service and the knowledge that they offered were excellent."
"It was so on time, I couldn't believe it. So many friends told us that you have to add on a month for this type of project. Legacy was right on time...The scheduling was excellent and May did a fantastic job."
"Their staff. They are super professional and easy to deal with. You don't always get that in this industry. Legacy staff are totally professional and always upfront and honest."
"Their professionalism and by that I mean, their staff were courteous and they follow-up. They provided service without question. It is clear that the customer is number 1 with Legacy Kitchens."
"There are so many things: professionalism, their coordination, the team work, everything just fit together flawlessly. It was a flawless execution of a game plan."
"It was Legacy's honesty and consistency. They have great product and we are really happy with end result."
"The quality of the product. We have solid maple finish, it is beautiful. I am really satisfied."
"Honesty and integrity. You have to see it to understand the quality - it is superb. The quality is exceptional."
"We have a very nice product, it is very functional and looks good. All the people at Legacy are exceptional."
"Product and service. I am happy, I love my kitchen. It was a very good experience."
"I have a really nice kitchen. I was really happy with the service work that was done."
"Combination of quality of product and the whole team was amazing."
"The contact with Michelle. She was never in a hurry. She walked us through everything and made recommendations. She was never hesitant to re-explain something and find the answers to our questions. The whole company was really easy to work with."
"Their professionalism and their willingness to deliver on what they said were going to do. All of Legacy's staff were very respectful when coming into our home. It was easy to have them here (in our home)."
"The end product. We love the kitchen. Everything worked very well. From the design, to the scheduling, to the way the trades worked together, it couldn't have been better. Everyone is skillful and instilled confidence in the process."
"My finished kitchen. The little things that Dave provided: he built me a lazy susan that I actually like; he put in some unexpected things as well; and I love the amount of storage that I have."
"They laid everything out on paper - the cost, the design, what they were going to do and when they would do it. It was well organized and we knew when it would be completed."
"The people. They were great, always positive and very detail oriented."
"Their professionalism. They made me feel good. They are friendly and never made me feel like I didn't know what I was talking about."
"Legacy's follow through and service. When problems occurred Legacy's staff came quickly and were happy to fix the problems. They are not problems if someone is willing to fix them right away."
"The Legacy atmosphere, their service and their people. Legacy's staff are friendly and they are all really nice people. There was no pressure in the showroom. When Legacy's staff were in our house they were never in the way and they appeared to be happy doing their work. They didn't sluff off or not show up, they just went about their work and got it done."
"I have to say it is about Legacy's customer service, it is really great. I also really appreciated their quality inspection. They took the initiative to make sure my job was done correctly. They identified what was wrong. I didn't know that the panel was backwards and then they fixed it, no problem."
"The friendship we have with Arno and the friendship that my husband gained with Gaston and the other contractors. They were human, they talked with us and were friendly. They worked with us and make good suggestions. There was a real personal attachment by the end."
"Just their commitment to the product and their service, it shone through. I never felt that I wasn't being taken care of. It felt that Legacy was always one step ahead the game."
"Their empathy, they acknowledged what we had been through. The project was initiated because of some water damage…it was the last thing we needed. They handled us and our project very well. Rob was really good, as he listened and showed compassion and empathy. The work was also really good."
"Professionalism. It is hard to find these days."
"Their receptiveness to talk and listen to my concerns. When I had a 'flutter of doubt', Susan calmed me down. Legacy was there to help. I don't think I was the easiest customer, as it was scary for me…but Susan was patient, was there to help and provided me with the guidance I needed."
"Its hard to nail down but the way we were treated was amazing. We were treated with respect, basic simple respect. We are not people with a lot of money, we knew roughly what we wanted and were just treated with respect. Jason, Patricia, Thomas and Russell all treated me with respect. I sent in a testimonial and they sent a nice reply. It feels that I am more than just a client to Legacy even though I may never deal with them again. The quality and workmanship was also great. Being treated respectfully is nice in today's work."
"The time they put into it. I never felt like a number, I felt important, everyone knew my name and they had time for me."
"In some respects if we have warranty issues we believe Legacy will be there for us. We are buying a quality product and I am confident that they will warranty the issues. They are not a company that will disappear. Paul was great. Patricia and Andre were also great. Legacy's service is exceptional. I have recommended a new client to Legacy. They will be starting the project with them soon. You get what you pay for. They are not inexpensive but they sell quality product."
"I know they are a good company and I feel comfortable with them. I feel that my money has been well spend. I am happy with the end result."
"Accountability. We likely contributed to some of the confusion but we never felt responsible for it. Legacy always took accountability for the challenges. They never pointed fingers, at us or anyone else. Legacy showed us a high level of accountability - it really came through…I would put full trust with any of the Legacy staff that we dealt with."
"Legacy's commitment to quality and their commitment to the customer - it was really about Legacy's integrity."
"I think it is all about Susan…she held our hand through the whole process…I just think it is refreshing to deal with a company that does exactly what they say they will do."
"Legacy gave us the best customer experience when we first went in their showroom…the way we were initially treated kept us with Legacy. My husband and I are in our mid 30's and we are quite casual. We are often not taken seriously but Legacy took us seriously and their hostess was very welcoming."
"I ended up with a great kitchen. Michael was great to work with, he listened and just made it happen."
"Legacy was our partner through the whole project. I felt they were there to make sure we were happy in the end."
"Talking with Susan - it was the nicest experience."
"You get what you pay for. With Legacy you get the quality. Legacy is not the most expensive but they are not the cheapest either. Legacy is mindful of your budget. I was very happy with that. Robert was excellent to work with. He was very patient and gave good feedback. The trades he suggested were also good."
"Quality of workmanship."
"The attention to detail of the field people. They really go that extra mile to make sure that things are finished. Another company could have delivered the same cabinets and it wouldn't have turned out as well. Thomas came out with better ideas on site that really helped make things look better. That attention to detail really impressed me. He really cared that I was happy. He takes a lot of pride in his work."
"May's coordination. I have never met her, but she is so organized and you get the distinct feeling that she is running a tight ship. I felt that she was listening to me. May was a bright light in the whole project. I appreciated Gaston's expertise and involvement. I felt that I was in good hands with his involvement."
"They made the schedule work and they delivered. The quality was great, even though they were working hard to accomplish a tight schedule, they didn't compromise on the quality."
Homeowner in Lake Bonavista
"There is one issue that came to light this past weekend but I am not fussed about it. I know that Legacy will fix it, that is the way they operate. They are very professional. My wife was running the project and she was really happy with the result - the quality of workmanship, follow thru and commitment."
"The way they conducted themselves, I was really impressed. They are very professional, when they said they would do something, they did it and they did it on time."
"…Their ability to design a kitchen, they understood what we needed, they came out to check things, they had innovative ideas to resolve problems on site. They delivered when they say they would deliver, the quality of cabinets (near to custom built, even though they are made off site). Legacy is one of the top places in Calgary to get quality cabinetry."
"The professionalism, how easy going the people were, it was really nice to come home. They were very accommodating, polite, friendly. I felt really comfortable."
"I appreciate how the people that worked in the house would come back if I had a problem. I felt like I was being looked after. It was a great experience."
"They are very helpful in making decisions, they listen, they adjust and they help you to make the correct decision."
"They respected my dollar. That's huge for me. They treated me well because it's the right thing to do, not because they expected to see me again."
"The contractors all got along. I felt comfortable being away when they were here. They were OK with my dog!"
"The honesty, the clarity, the price was the price. The workmanship…timing was nice - in and out quick."
"They really did show me that they cared about what I wanted; they were conscientious about my budget; they delivered exactly what I wanted. I couldn't have asked for a better partner to work with and I don't usually give top scores. I have renovated before and have never had such a positive experience."
"The education I got on the process of renovations. Working with Legacy taught me a lot about how companies like theirs work. It helped me understand how my home could be more functional."
"I felt that I could phone anyone from Legacy to ask them questions and get information. The end result is beautiful. I've only had good comments from my friends. I expected Legacy to stand behind their work and product and it's what I've got."
"Legacy scheduling was valuable to me. They let us know what was going on, that was very valuable to me."
"Sharon. It was a fabulous interaction with her. She had great ideas that all came through to give us a fabulous space."
"I like the end product. I was very happy with the individuals who came to our house- Michael, Gaston and Craig. They were a very nice trio and I would like to work with them again in the future."
"I think the end result. They look beautiful and are functional. It's also peace of mind. Gavin said if I have problems in the future, they will be there. I would say that they've lived up to my expectations. Legacy has a great warranty, they back you and that was probably the biggest selling feature of all."
"My happy wife-there's no doubt of that in my mind! Overall, it made a remarkable improvement in our home."
"That it was a good renovation deal with no hassles- on time and on budget."
"I would say everything. They were so good overall. If there was a question I had, they were there patiently waiting to answer it. I love my new space."
"Their customer relations. They were listening to what I wanted and they drew up the plans the way that I wanted them. It was professionally done and they made it feel like it was all my idea!"
"Number 1 is Gavin. Number 2 is May. Next would be a tie for Gaston and Dan. They were both there to help when needed."
"The level of communication starting from Michael with the design work through to the trades. The fact that we could talk to them and they would listen and were not disrespectful was great. Gaston did a great job keeping us in the loop."
"The follow up was very good. You were definitely not on your own after. Arno and May and Guy were really super and Lee was fantastic as well."
"That I can rely on them. I didn't have to worry, they are trustworthy and they weren't trying to get more money out of me."
"Having our beautiful new kitchen to enjoy. Arno made good suggestions - it looks beautiful and is so much more functional than we ever thought it could be."
"The competency and efficiency with which they handle the whole process. The value for what you pay is excellent. Their prices are reasonable."
"The way they work together as a team. The whole thing flowed amazingly. I knew what the execution of the schedule was supposed to be and if I needed to get a hold of someone, and couldn't reach them right away, someone else would get them. Considering it was a renovation, they were very clean and it was very stress free. Teamwork would be the one word that I would give them."
"The quality of the product. The knowledge and experience of the staff."
"I can't believe how supportive they were and how genuine they were. They took time for you and were very friendly and accommodating. Kelly in particular was supportive. She accommodated our schedule by coming into our home when it worked around our work schedules. By going over the plans in our actual home, it gave us a different perspective and that was so valuable. I know that Paul really appreciated working with Danielle. He really respected her work and spoke highly of what was happening in her area. We really appreciated the quality of the product as well."
"They were so friendly and accomodating."
"Definitely the end result. The good quality, professional job done well. It will definitely increase the value of our home."
"The finished product. It's amazing."
"They got it done in pretty good time. We really like the end result."
"Their customer service. I was so impressed that when I called them, I had their immediate response. They were always there. It just takes the stress down."
"The final finished product. It looks great. The furniture is coming soon and we are looking forward to using the house."
"Customer service. It was obvious that they were committed to me and my project, even though I probably didn't have the biggest budget. We weren't treated any differently and that was very nice."
"They offered good value of service and product for the money. When I first went in and told Gavin that I had considered doing the cabinets myself, he took me through and showed me what they had and what the cost would be if Legacy supplied the cabinets and took care of everything. He suggested I go and do the math and see how it compared to what I could do in terms of product, time and money. I did all that and realized that it would be good letting Legacy take care of things for me while I did other things. It worked out well. I liked the quality of the product."
"The fact that they are local, support local workers and use Canadian made cabinets. Legacy has a good history and reputation. The fact that they advertise "higher end" products in magazines like Avenue. It all went very good for me. Normally I would think of things to suggest but everything was good. The explanations were good, I had someone I could call."
"The quality of work done. They referenced all the other trades that we used and we were happy with them all."
"That they did what they said they would do- all of them: Jason, May, Guy and Gaston and the plumbers. They also did it when they said they would. They were completely trustworthy and that is hard to find in the industry."
"It was an eyeopener as to how solid a company they are. They were fantastic."
"The end result. I love the functionality of this kitchen. It's efficient and everything is well placed. I swear it takes me less time to empty the dishwasher now than it ever did in my old kitchen. I also love the style, how it looks and feels in the kitchen.
We were also over the moon with Kelly. She has fantastic design sense and taste. We were getting the look that we wanted and she understood it right away and offered other alternatives we hadn't considered. That was a big reason we went with Legacy."
"Rob's knowledge. We had some strong thoughts about what we wanted in our kitchen and Rob helped make them work. In the end I would say that the kitchen is 70% ours and 30% Rob's. We are more than happy with the suggestions he made."
"The end product. The kitchen is amazing. It's so functional and I would have to say it was an amazing transformation. It also felt like I gained friendships there. I probably won't meet any of them again, but I would feel comfortable just stopping by to let them know how much I love my kitchen."
"They do a very good job, the end result was great. We are extremely happy. They are very professional. The design was good, the product was very good quality. Legacy as an organization is very dependable. Legacy really makes the effort and strives to do a good job. They do their best to meet the schedule and in the end they ensure that the customer is happy."
"The end result. Legacy seemed to have all their ducks in a row and we appreciated that."
"Their professionalism. Their ability to know when to listen and when to give advice. The first [kitchen design company we talked to] wanted to railroad us into a certain look and we knew what we wanted. Arno heard that."
Homeowner in Dalhousie
"It was overall a very good experience. We had good guidance and they stayed on the timeline they had given us."
"Having the lot taken off me and made easy by the people at Legacy. I didn't have to do a lot of things and they were very helpful with the decisions. They also accommodated me in that they made it so my house was still livable during the renovation."
"I would say Gavin. We were just thrilled with him. He took the time and made the design work well for us. He answered my questions and we are happy with the kitchen."
"The fact they did what they said they were going to do. They followed through."
"The overall finished product exceeded our expectations and we are very happy with our kitchen and bathroom."
"The follow through...Danielle was absolutely wonderful about getting back to us about the small details like shelving that needed to be fixed and nicks to get fixed up. A lot of companies wouldn't be so thorough in this follow up and Legacy certainly was."
"The finished product. They did everything to our expectation."
"The quality. You know what you are going to get and Legacy stands behind it."
"The whole overall design team and assembly people, how they worked together so smoothly and quickly."
"I love my kitchen."
"The thing that's so big to me is that it was so painless and so easy. We had come through a painful experience with this other company and I had given it (the kitchen reno) up and then Sharon came along with this great design and it went so smoothly. The design was great in terms of amazing functionality and it looks good too. Legacy knew what they were doing and that was evident from the designing with Sharon, right through the process to the final service."
"Fantastic end product. Legacy treated me very very well, like a valuable client that they really wanted to be happy with the end result. They made sure that the issues were dealt with and followed up and not every company does this. I felt that as a Legacy client, it carried some weight and it was a big advantage in terms of dealing with the other Trades and Suppliers. They treated me with more respect because I was a Legacy client. Also, it was evident that all of Legacy's people really liked working for Legacy and had a lot of respect for the company. That definitely came through from the Service techs who are generally at a lower end of the system telling me that Legacy stands behind their product and work and saying it with enthusiasm. It points to a well run business that they value their employees and I am happy to support that. I understand that it's a locally owned company and I am also happy to support local businesses."
"The fact that my mom (who is in her senior years) is able to work in my kitchen and takes great pleasure in using it. Arno had really good suggestions and really considered my mother's needs in the design. It has made working in the kitchen a joy. My mom has earned it. We have had a few friends see our cabinets who have consistently said, 'it looks fantastic'. We agree it does."
"The guys that came into our place were all absolutely fabulous. They were professional and did their jobs very well. I would say that our experience with Legacy was the best of the whole renovation."
"Angela. She really extremely comfortable to deal with, like talking to a friend. She wasn't trying to sell you things you didn't want, but trying to make it work the best for you. That it all went quite seamlessly. Legacy took care of things."
"The finished product [and the] Service department."
"Arno. He really did a stand up job. We were so impressed with Arno's professionalism that we were happy to go with Legacy."
"The end product. We got a new kitchen that is a lot better than we ever imagined. Also, the whole process from Legacy was very good."
"The people. They were all great."
"The end product - I am 100% happy with it. Jason - I didn't have any experience in dealing with kitchen design and he made it come together for me."
"That they were able to get it done in 6 weeks. The quality of the product. The professionalism of everyone involved."
"My magnificent kitchen - it's brilliant. I would say that it's world class."
"The end product. They were good to deal with, on time and the whole experience went better than I expected."
"We are very happy...I have a beautiful kitchen."
"The end result is excellent and we are very happy with the good quality of cabinets...We would highly recommend Legacy."
"The end product - it is exactly what we wanted. We have talked to a lot of people and one huge value is Legacy's management and scheduling of the project. It is huge value. Everyone was here when they were supposed to and there was minimal interruption to our lives."
"They all worked so well together. May doing all the scheduling - it all worked perfectly. They have a good working relationship and rhythm and trust. We are very happy."
"We have a great kitchen that works for us functionally and looks great…they (Legacy) are brilliant."
"I really like the end product. The communication was great. It was on schedule."
"We love the kitchen. We appreciated that everyone who came was here 'in the moment', not just doing their job, but here for us, to make this a great experience for us. We couldn't have asked for more."
"The way Legacy was willing to help me when I got into trouble with the renovation. The guy that was doing the work for me, bailed on me just before I was planning to go on holidays for a month, so I ended up staying in town and the people at Legacy stepped in and said "no problem, we'll help out". I really appreciated that they were willing to work around all that and support the project."
"The design work. The prompt and on schedule timing of the project. We didn't have to chase Legacy for anything."
"Their scheduling and timing. It took 7 weeks and it was so timely."
"My kitchen. It's fabulous and I love it."
"That they treated me like I wasn't just a customer number. It was personal and they were there to help if needed."
Homeowner in Marlborough Park
"Patience. This project needed it and Legacy had it."
Anne Marie H.
"What I learned about the whole process of kitchen design and implementation."
"The end result. We built a high end home and the very high quality of the cabinets is a large part of that."
"The professionalism of everyone involved. Also the quality of work and the timeliness of it. I would say that part of the timing has to do with Brent's relationship with Legacy. Paul's installation was unbelievable. He was the major reflection of Legacy to us and we really liked his amazing work."
"I love my kitchen. Right from the beginning, they were on time and it was obvious that they cared about accommodating me and my schedule. They said it would take 6-8 weeks and it actually took right on 6 weeks. Also, the follow up service was amazing. They took care of the little details without question. That was so good."
"How particular they were about the finished product quality. Randy replaced a cabinet because the finish was off a bit and I really appreciated how much excellent quality was number one in their books."
"Finishing on time and on budget with a design we were really happy with. Also, the quality of craftsmanship, design, product and followup."
"It got done on time."
Homeowner in Douglasdale
"The overall relationship that developed from the Designer to the suggestion of…our General Contractor right through to the sub trades was good."
"I love my kitchen and I get a ton of compliments on it."
"The organization of the project. They met the schedule."
"I love my kitchen. Working with the whole group of them was a very positive experience and I
can't say enough about them all."
"May, definitely and honestly. She is great. She deserves a raise-let her
bosses know that!"
"They were timely and predictable. They were dependable. They did it when they said they were going to."
Homeowner in Mackenzie Lake
"The efficiency of it. You hear stories about projects dragging on forever and Legacy's timing was spot on. We really liked that."
"Overall they just did a really good job from design to installation and service. It couldn't have gone better."
"Their level of professionalism. Their respect for the Client."
"They were helpful with the designing guidance and gave good ideas as to ways to work in our space."
"My nice new kitchen. Also, it was on schedule and they cleared all the garbage away."
"The fact that we didn't have to organize it, Legacy took care of that."
Homeowner in Sunalta
"The personal - everyone from Showroom to Service."
"We like how the cabinets turned out and look."
"Ken and Randy were great. Their quality of work, professionalism and work ethic was outstanding. I would be happy to have them both in our home again working on a project. Make sure Legacy knows that they should have 10 stars for their efforts and the their impact on Legacy as a company. Michael was great as well and I look forward to working on the bathroom project. I love it, love it, love it. I tell everyone about my kitchen and I am so impressed with it's functional design. Thank you Michael."
"Having the time to work thru the design with no pressure to make a fast decision. It took us 3 to 4 months to make the decision, we had time to think and rethink, we had things taken out and other things put back in. Steve gave us good honest feedback."
"That budget wise, they fit the bill."
"My new kitchen. Angela was excellent. I like the product."
"The quality of the cabinets for selection. The quality control check backs were good. There was a good process in place. Michael's input into the design."
Homeowner in Evergreen
"I have a beautiful kitchen. It was done very timely."
"I wanted a new kitchen and I got a great one from Legacy."
"Trust- I would certainly use them again. The quality of the work and they were right on the scheduling. I love the end product. We were also very happy with the businesses they recommended."
"Legacy was a 'one stop shop'. All their staff was professorial and we were confident they would do a good job. We would not have to micro manage anything."
"They were very good to work with, very knowledgeable."
Homeowner in Coach Hill
"Not being rushed during the design phase. The ability to think outside the box in terms of ordering the cabinet fronts."
"The help on the design…that was impressive. Also, everyone was quite pleasant to deal with. We weren't stressed dealing with anyone at Legacy and that was very nice."
"They helped make a house into a home."
"They delivered on their commitment."
Homeowner in Silver Springs
They definitely stayed on schedule. Their work was professional and well done. We love the end result."
Homeowner in Bonavista
"It was done in a timely manner and they were actually on schedule. That was great."
"I love my new kitchen, it's beautiful."
"Every step was handled by them."
"My new kitchen."
"The people. I'm a guy that likes quality and Legacy had good quality people. We related well to them - to Arno, Danielle, Juraj, Randy, Ken and Andre. That's #1 for me. We also appreciated the quality of work they all did."
"They were very kind because my mom just passed away and so our schedule was quite off. They were all good at filling in the gaps that needed to be taken care of while we were dealing with this funeral/loss. They helped us get organized. It was a project that managed itself. I also truly value the end product."
"The most important thing for me was the timing. I thought I could live without a kitchen for a while, but it was more difficult than I thought it would be and Legacy helped by being right on schedule and getting it done very quickly."
"The kitchen is spectacular. I also had a real comfort zone with everyone I dealt with there. There is a family feel to the company and I never felt like they were in a rush and I was getting in their way. I never felt pressured about the time or decisions and I appreciated that. I think that it's great that they value my feedback and provide a survey opportunity like this."
"The timely manner in which everything was done. Also, it was done to perfection and again, done on time."
"Our satisfaction with the end product."
"My wife's happiness - she's ecstatic about this kitchen. It exceeded her expectations and is more than what she wanted. The professional way they did it."
Homeowner in Ranchlands
"The experience with Jason was very good, but I would say that all the others we dealt with at Legacy were equally obliging and willing. My beautiful kitchen. The fact that everyone came on time and the schedule they gave us - they hit right on. There were no surprises. The Trades showed up on time, they did what they were to do and got it done. It was an all around great experience."
"The end result, I love my kitchen. They made it easy for me. I met with the Interior Designer and never walked away feeling like I had made a wrong decision. There was no stress and as I said, they made it easy for me. I had fantastic service from Marc, Randy and Mike."
"My new kitchen, the size and the flow. You spend a lot of time and research deciding whether to move or do a renovation and this renovation has made the decision we made to renovate, worthwhile."
"Overall the service was great, great timing and everything."
"The customer service. From Jason to the Installers to the coordination with Danielle, it was all very good."
"The end result. That everything was on time. No one believed that it would happen on schedule and it did and that was great."
"I have beautiful cabinets in our 1950's bungalow that I love."
"My great kitchen."
"It was seamless. We lived here during and it went very well. The end result. It's beautiful. It's the best money I ever spent. I would say that I got great cabinets for less money than it was going to cost at the Home Depot, as well as a great design and seamless process."
"We were able to reach our designer whenever we needed to. Everything went according to plan, no hiccups, no delays, everything went well."
"My lovely new kitchen. I am very happy with the way it turned out."
Homeowner in Altadore
"The honesty and integrity of the process. They promised and delivered which was extremely high on our list of things. It was almost as painless as a reno can be. Everything was dealt with and we didn't have to fight to get the issues resolved. They get a real thumbs up in terms of project management and design."
"The final result was worth the time it took."
"The final product. The 'wow factor' of the final product. What we got is what we anticipated."
"The professionalism of their staff: The staff love what they are doing and because they love it they listen, talk, explain, they clean up after themselves, they care. They are respectful of us as customers."
Menno Simons Christian School
"The front office looks great. It is a great quality product. It feels good to work in this space."
Homeowner in Maple Ridge
"We really enjoyed working with the Legacy people. Any issues that came up were resolved with no questions asked, they were very accommodating. This was our first renovation so it was helpful having good people to interact with. Angela really helped in the decision making process."
"The end product and the relationships; I got to know my designer well enough that I will feel comfortable calling them in the future if I need help."
"I would say the service and the attention to detail, even post completion. Our designer checked-in with me to make sure we were pleased. Legacy was very professional."
"They do a good job of explaining what their product is. Also, the finished product. It's got Wow factor."
"The Design itself. Also their service was good. I've seen the same product elsewhere, but you don't get the intangibles, such as the design and the good service at those places."
"The amount of product available in the Showroom in terms of different types of cabinets and stains."
"They were very accessible. Anytime I contacted them, they got back to me quickly. Also, they came when they said they would and that was remarkable."
"Going from the design stage to the finished product. We enjoyed the process and really like the finished product."
"In the big boom I went to all the various kitchen places and Legacy was the only one that treated me well even though I didn't have a huge budget. In the end, it was how I was treated and Legacy was exceptional in that regard."
"The efficiency of it. It was done on time and they gave us accurate estimates as to how long things would take and they were very accurate. Our designer said one and a half days and it was. They know what they are doing. They were very good. They said when they were going to be here and they were. That is worth a lot. They were also good with my kids, they were clean, courteous and professional."
"We didn't exactly know what we wanted when we went to Legacy and Steve was able to figure out what it was and put it into place. He perfected the vision and was very considerate of our wants and needs and we really appreciated that."